Online Ordering Customer Feedback Survey Competition 

Promotional Period:

Start date: 23/03/2021 at 7pm AEDT
End date: 18/04/2021 at 5pm AEDT

Eligible entrants: Entry is only open to Australian residents who have recently purchased via the Bakers Delight online ordering pilot platform  

How to Enter: To enter the promotion, the entrant must complete the customer survey emailed to them regarding their recent purchase via Bakers Delight online ordering. Each entrant must provide their first name, email address and answer the following question ‘If you would like to go into the draw to win 1 of 10 $50 Bakers Delight vouchers, please tell us in 25 words or less which Bakers Delight product is your favourite and why?’

Entries permitted: Individuals may only submit the customer survey one time

Total Prize Pool: $500 AUD

Prize Description: 10 x $50 Bakers Delight vouchers

Value (per prize): $50 AUD

Winning Method: This promotion is a game of skill. The entrant must submit 25 word or less description on which Bakers Delight product is their favourite and why in order to be eligible to win the competition prize/s.

Conditions: No part of this prize is exchangeable, redeemable for cash or any other prize or transferable. Any ancillary costs associated with redeeming the gift card are not included. The $50 gift card will be awarded in 5 x $10 gift cards. Any unused balance of the gift card will not be awarded as cash. Redemption of the gift card is subject to any terms and conditions of the issuer including those specified on the gift card.

Winner notification: The winners will be contacted via email by 22 April 2021.

Unclaimed Prizes: In the event of an unclaimed prize, the Promoter may at its discretion assign the prize to the entry judged the next best entry, conduct a further judging to award the prize, or withdraw the prize unawarded. The Promoter is under no obligation to award any unclaimed prize.

  1. The entrant agrees and acknowledges that they have read these Conditions of Entry (and Schedule) and that entry into the Promotion is deemed to be acceptance of these Conditions of Entry (and Schedule). Any capitalised terms used in these Conditions of Entry have the meaning given in the Schedule, unless stated otherwise.
  2. The Promotion commences on the Start Date and ends on the End Date (“Promotional Period”). Entries are deemed to be received at the time of receipt by the Promoter and not at the time of transmission or deposit by the entrant. Records of the Promoter and its agencies are final and conclusive as to the time of receipt.
  3. Valid and eligible entries will be accepted during the Promotional Period.
  4. Employees (and the immediate family members) of agencies/companies directly associated with the conduct of this Promotion, the Promoter, its distributors, suppliers, subsidiary companies/businesses and associated companies and agencies are not eligible to enter. “Immediate family member” means any of the following: spouse, ex-spouse, de-facto spouse, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or 1st cousin.
  5. Judging:
  6. a) The winner will be determined by representatives of the Promoter. The entrant must answer the competition answer correctly to be eligible to win the competition prize. The winner will be selected from the entrants with the correct answer via random number generator by the representative of the Promoter.
  7. All reasonable attempts will be made to contact each winner.
  8. If any winner chooses not to take their prize (or is unable to), or does not take or claim a prize by the time specified by the Promoter, or is unavailable, they forfeit the prize and the Promoter is not obliged to substitute the prize.
  9. If a prize (or portion of a prize) is unavailable the Promoter reserves the right to substitute the prize (or that portion of the prize) to a prize of equal or greater value and/or specification.
  10. No entry fee is charged by the Promoter to enter the Promotion. Where entry is allowed online, there is no additional cost to enter the Promotion other than any cost paid by the entrant to access the website or social media platform of entry via their Internet service provider.
  11. If there is a dispute as to the identity of an entrant or winner, the Promoter reserves the right, in its sole discretion, to determine the identity of the entrant or winner.
  12. If a prize is provided to the Promoter by a third party, the prize is subject to the terms and conditions of the third party prize supplier and the provision of the prize is the sole responsibility of the third party and not the Promoter. The terms and conditions which apply to the prize at the time it is issued to the winner will prevail over these Conditions of Entry, to the extent of any inconsistency. The Promoter accepts no responsibility or liability for any delay or failure by the third party to deliver the prize, any delay or failure relating to the prize itself or failure by the third party to meet any of its obligations in these Conditions of Entry or otherwise.
  13. If for any reason any aspect of this Promotion is not capable of running as planned, including by reason of computer virus, communications network failure, bugs, tampering, unauthorised intervention, fraud, technical failure or any cause beyond the control of the Promoter, the Promoter may in its sole discretion cancel, terminate, modify suspend the Promotion and invalidate any affected entries, or suspend or modify a prize.
  14. The Promoter reserves the right, at any time, to validate and check the authenticity of entries and entrant’s details (including an entrant’s identity, age and place of residence). In the event that a winner cannot provide suitable proof as required by the Promoter to validate their entry, the winner will forfeit the prize in whole and no substitute will be offered. Incomplete, indecipherable, inaudible, incorrect and illegible entries, as applicable, will at the Promoter’s discretion be deemed invalid and not eligible to win. Entries containing offensive or defamatory comments, or which breach any law or infringe any third party rights, including intellectual property rights, are not eligible to win. The use of any automated entry software or any other mechanical or electronic means that allows an individual to automatically enter repeatedly is prohibited and may render all entries submitted by that individual invalid.
  15. The Promoter reserves the right to disqualify entries in the event of non-compliance with these Conditions of Entry. In the event that there is a dispute concerning the conduct of the Promotion, the decision of the Promoter is final and binding on each entrant and no correspondence will be entered into.
  16. The Promoter and its associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense, damage, personal injury or death which is suffered or sustained (whether or not arising from any person’s negligence or wilful misconduct) in connection with this Promotion or accepting or using any prize (or recommendation), except for any liability which cannot be excluded by law (in which case that liability is limited to the minimum allowable by law).
  17. The Promoter is Bakers Delight Holdings Limited of 293 Camberwell Rd, Camberwell, Victoria, 3124. The Promoter’s decision regarding all aspects of this promotion is final and no correspondence will be entered into.

Bakers Delight Delightful Rewards Stamp Card Terms & Conditions

Only available with official Bakers Delight stamp. Not valid with any other offer. Subject to availability. One ‘free product’ redemption permitted after every 5th stamp. One free product redemption permitted per visit.

Valid until 30/06/2021. “Everyday” refers to White, Wholemeal and White Country Grain. “Health” refers to Hi-Fibre Lo-GI, Chia Omega-3, Wholegrain LowFOD™ and Hi-Protein Wholegrain Block Loaves only. “Continental” refers to Continental Pasta Dura, Tin Pasta Dura, French Cob, Dark Rye Loaf, Italian Bread and Baguettes only.

The spend required for each state varies accordingly. To receive a stamp you must spend in one transaction:

Albury/Wodonga: $7; Ballarat: $7; Western Australia: $7; Victoria: $7; New South Wales: $6; Queensland: $6; South Australia: $6; Tasmania: $7; New Zealand: $7

Website Terms & Conditions

  1. GENERAL
    • In these Terms:
      • ACL means the Australian Consumer Law set out in Schedule 2 of the CCA;
      • BDH means Bakers Delight Holdings Ltd (ACN 052 528 202) and its Related Entities, officers, employees, agents and contractors;
      • Bakery means a Bakers Delight bakery owned and operated by BDH or a Franchisee;
      • Business Day means a day, which is not Saturday, Sunday or a public holiday;
      • CCA means the Competition and Consumer Act 2010 (Cth);
      • Collection Bakery means the Bakery from which your Order is to be collected if you have specified that you wish to collect your Order;
      • Collection Day means the date you specify when placing an Order on the Online Ordering System as the date you intend to collect your Order;
      • Collection Time means the time slot you specify when placing an Order on the Online Ordering System as the time you intend to collect your Order, which must be during the Collection Bakery’s hours of operation;
      • Content means all content included in or on the Services (including, but not limited to, text, design, graphics, photos, images, sounds, music, videos, and code and any arrangement of those things) which is owned by BDH or licensed to BDH;
      • Delivery Bakery means the Bakery which will deliver your Order if you have requested delivery of your Order;
      • Delivery Day means the date you specify when placing an Order on the Online Ordering System as the date you wish your Order to be delivered, which cannot be the same day that the Order is submitted and must be a day that the Delivery Bakery delivers products;
      • Delivery Time means the time slot you specify when placing an Order on the Online Ordering System as the time slot you wish your Order to be delivered;
      • Dough Getters Account means the account set up to enable Members to participate in the Dough Getters Program;
      • Dough Getters App means the Bakers Delight official application which can be downloaded on eligible smartphones and devices;
      • Dough Getters Program means the customer loyalty program operated by BDH from 22 February 2021 in accordance with these Terms which records a Member’s Eligible Purchases in Bakeries and provides the Member with Rewards;
      • Dough Getters Card means the card which is provided to a Member who commences the Dough Getters Program registration process in a Bakery, which card is to be used in relation to the Dough Getters Program;
      • Eligible Purchases means all product purchases made by a Member in Bakeries which are recorded to the Member Dough Getters Account, including purchases of combos and all discounted, special priced items and charity items, but excluding purchases made by the Member:
        • online through the Online Ordering System, including orders for collection or delivery, fundraising, school lunches and catering; and
        • through third party providers or third-party delivery services;
      • Franchisee means a franchisee appointed by BDH to operate a Bakery;
      • Material includes any written works, data, photos, images, sounds, music, audio files, videos, text and other communications which you transmit or post to the Services;
      • Member means a person who successfully registers and verifies a Dough Getters Account and becomes a member of the Dough Getters Program (also known as “you” in these Terms);
      • Online Ordering Account means the user account that may be set up by you to use the Online Ordering System;
      • Online Ordering System means the BDH online ordering system for the placement of Orders for products from Participating Bakeries available at [insert link] or any application made available by BDH;
      • Order means an order for the supply of products by a Participating Bakery which is submitted via the Online Ordering System;
      • Participating Bakeries means Bakeries that participate in either or both:
        • the Online Ordering System;
        • the Dough Getters Program,

in the country in which you registered for the Online Ordering System and/or the Dough Getters Program;

  • Privacy Policy means the Bakers Delight Privacy Policy at https://www.bakersdelight.com.au/privacy/;
  • Related Entity has the same meaning as in the Corporations Act 2001(Cth);
  • Rewards means vouchers, benefits, rewards, promotions, discounts and/or other offers that BDH may offer to Members in connection with the Dough Getters Program from time to time;
  • Services means the Website and associated applications, platforms and media channels which are owned or operated by BDH, including the Online Ordering System and the Dough Getters Program;
  • Spend Balance means the balance of Eligible Purchases recorded to a Member’s Dough Getters Account;
  • Spend Threshold means a Spend Balance of $55.00 in a Member’s Dough Getters Account;
  • Terms means these terms and conditions of use;
  • Trade Marks means the brand names, trade marks and logos displayed on the Services which are owned by BDH or licensed to BDH;
  • Website means this website at https://www.bakersdelight.com.au or any other website used by BDH or its Franchisees, which are owned or operated by BDH; and
  • Wholesale Customer means a customer who intends to:
    • use any products purchased from a Bakery in other products that are on-sold to consumers; or
    • on-sell any products purchased from a Bakery to consumers in their existing finished state.
  • These Terms apply to your use, for whatever purpose, of the Services and to the entire Content in or on the Services.
  • Please read the Terms carefully before using any of the Services.
  • By accessing or using any part of the Services, including by downloading, accessing or using any application, platforms and media channels, you will be deemed to have accepted these Terms in full, and they will constitute a legally binding contract between BDH and you. Accordingly, if you do not agree with all or any part of these Terms you should not use the Services.
  • BDH may amend these Terms from time to time for legal, practical or improvement purposes. Each time you use the Services it is your responsibility to review these Terms and inform yourself of any amendments made.  If you access or use any part of the Services after any amendments are published, you are taken to have agreed to those amendments.
  1. USE OF SERVICES AND PURPOSE
    • BDH grant you a non-exclusive licence to use the Services, subject to these Terms. BDH may terminate this licence at any time for any reason and without prior notice to you.
    • The purpose of the Services is to provide information to you about BDH, including:
      • products and services available at Bakeries;
      • prices of products and services available at Bakeries;
      • the location of Bakeries;
      • BDH’s other applications, platforms and media channels;
      • online ordering for products;
      • BDH loyalty programs; and/or
      • competitions and promotions.
    • The Contents of the Services are intended to provide general information only and are not to be relied on by you, or for any particular purpose.
    • You agree that the information, details and descriptions set out on the Services, including the products, services, prices and Bakeries may change from time to time and you will be bound by these changes from the date the changes are published on the Services.
    • In using the Services, you warrant that you are either aged 18 years or over or possess legal parental or guardian consent and that you are fully able to enter into and abide by and comply with these Terms.
    • You agree that you are solely responsible for having the infrastructure and services (including hardware, software and internet connectivity) to access the Services and you assume full responsibility for any costs or charges that you incur as a result of using the Services, including any additional mobile data or other internet user charges.
    • Some of the Services and other services and programs made available by BDH from time to time may have specific terms and conditions which will apply to them in addition to these Terms. For instance, specific terms and conditions, set out below or in any other document apply to:
      • the Online Ordering System, including Orders for collection or delivery, fundraising, school lunches and catering; and
      • the Dough Getters Program.
    • If you wish to participate in a promotion or competition conducted by BDH you will be required to accept and will be bound by the terms and conditions relevant to the particular promotion or competition, which terms and conditions will apply in addition to these Terms.
  2. INTELLECTUAL PROPERTY
    • You acknowledge that intellectual property associated with the brand Bakers Delight included in or on the Services is owned by BDH or licensed to BDH and is protected by copyright, trademark, and other laws in Australia and various other countries. The intellectual property includes:
      • the Content; and
      • the Trade Marks.
    • The intellectual property is provided to you for your information. BDH does not grant you any express or implied right to use, copy, reproduce, republish, modify, create derivative works from, store in or on any public or private electronic retrieval system, upload, post, communicate, transmit or distribute in any way any of the Content, the Trade Marks or any other intellectual property. In the event that you copy any of the intellectual property including the Content and the Trade Marks, you acknowledge that your actions will be a breach of these Terms and BDH reserves all of its legal rights and remedies.
  3. AVAILABILITY AND ACCESS
    • BDH does not guarantee that the Services will be available 24 hours a day 7 days a week.
    • Access to the Services may be suspended temporarily and without notice to you in the case of a system failure, required maintenance or repair or for reasons beyond BDH’s control.
    • BDH is not liable if for any reason the Services or any part of the Services are unavailable at any time or for any period due to maintenance, whether planned or unplanned, or for any other reason.
  4. CHANGES TO THE SERVICES
    • BDH reserves the exclusive right to at any time:
      • change, add or delete the design and Content of the Services; or
      • discontinue publishing any of the information published on the Services, including its products, services and/or, prices on a temporary, permanent or indefinite basis; or
      • suspend or stop any Service, or any part of it.
    • You agree that BDH is not required to give you prior notice in exercising these rights and in the event of this occurring, you are not entitled make any claims for compensation, damages or any other type.
  5. YOUR MATERIAL AND CONDUCT
    • Other than your personal information, which is covered by the Privacy Policy referred to below, any Material you transmit or post to the Services will be taken to be non-confidential and non-proprietary.
    • You warrant as follows in respect of the Material you transmit or post to the Services:
      • the Material is an original creation or you own or have the right to use the Material;
      • the Material is not misleading or deceptive;
      • the Material does not infringe the rights of any third party; and
      • the Material is not threatening, defamatory, obscene, indecent, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence or in breach of privacy laws.
    • In respect of the Material you transmit or post to the Services:
      • you assign your intellectual property rights in the material to BDH; and
      • you agree BDH and its Franchisees and their officers, employees agents and contractors will be free to copy, disclose, distribute, incorporate and otherwise use the Material for any commercial or non-commercial purposes, including featuring the Material on the Services and in any other advertising, print material or other media release, with or without publishing your name and without being required to make any payment to you; and
      • BDH may, at any time, remove any Material you transmit or post to the Services, without prior notice to you, and in its sole discretion.
    • BDH does not endorse any of the Materials or any statements or opinions contained in the Materials.
    • You are prohibited from posting or transmitting to or from the Services anything:
      • that is threatening, defamatory, obscene, indecent, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy laws or which may cause annoyance to, or inconvenience for, BDH or any other person; or
      • for which you have not obtained all necessary licences and/or approvals; or
      • which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability or otherwise be contrary to the law of, or infringe the rights of any third party in, any country in the world; or
      • which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
    • It is BDH’s policy to co-operate fully with any law enforcement authorities or court order requesting or directing BDH to disclose the identity or locate anyone transmitting or posting anything, including Material in breach of this clause 6 or any law.
    • You cannot make a claim against BDH and/or its Franchisees and their officers, employees, agents and contractors for such use of the Material by BDH and/or its Franchisees and their officers, employees agents and contractors for any commercial or non-commercial purposes.
    • You are liable for any claims, damages, obligations, losses, liabilities, costs or debt and expenses (including but not limited to legal fees on a full indemnity basis) arising from or in connection with a breach of this clause 6 by you and you agree to indemnify and hold harmless BDH and its Franchisees and their officers, employees agents and contractors, from and against such claims, damages, obligations, losses, liabilities, costs or debt and expenses.
    • You may not misuse or interfere with the Services, including the Online Ordering System and the Dough Getters Program (including, without limitation, by hacking).
  6. COOKIES
    • A “cookie” is a small text file placed on your computer by a web server when you access a website. The cookie identifies the computer being used, but not individual user.  Like many other Services, the Services uses cookies to make a record of your visit to the Services, and will record the following information:
      • your server address;
      • your top level domain name;
      • the date and time of access to the Services;
      • the pages accessed and documents downloaded;
      • the previous web site visited; and
      • the type of browser software in use.
    • BDH use this information for various purposes, including statistical purposes, but in each case, the information collected cannot be used to identify you personally.
    • You may be able to disable cookies on your web browser, but doing so may limit your ability to use the Services fully.
  7. ONLINE ORDERING SYSTEM
    • You acknowledge that the Online Ordering System is hosted and administered by a third party provider and not by BDH and that a third party payment gateway provider is used by BDH and its Franchisees to process payments made through the Online Ordering System.
    • You will be deemed to accept these Terms when you submit an Order through the Online Ordering System.
    • Without limiting clause 5, BDH may amend the provisions of these Terms that relate to the Online Ordering System from time to time. In the event that BDH amends the Terms relating to the Online Ordering System, it will advise you in writing and also publish the amended terms of the Online Ordering System on the Website and these terms shall apply immediately.  Each time you use the Online Ordering System it is your responsibility to review these Terms and inform yourself of any amendments made. The amended Terms will apply from the next Order you submit through the Online Ordering System. By placing an Order through the Online Ordering System you agree to the amended Terms.
    • BDH does not guarantee that the Online Ordering System will be available 24 hours a day 7 days a week and will be free from errors, viruses or other harmful components. BDH will not be liable if the Online Ordering System is unavailable at any time due to maintenance, whether planned or unplanned, or for any other reason.
    • BDH may suspend or terminate the Online Ordering System at any time for any reason and without prior notice.
  8. USE OF THE ONLINE ORDERING SYSTEM
    • You may use the Online Ordering System either as a guest or by creating an Online Ordering Account on the Website or any other application or platform BDH provides by clicking on the registration link and following the prompts.
    • You acknowledge you will be required to provide personal information, including your full name, delivery address, mobile phone number, email address and payment information.
    • You will have the ability to opt in and out of receiving email communications from BDH and its Franchisees.
    • You must be aged 18 years or over or otherwise be under the supervision of a parent or guardian in order to access, use and submit an Order through the Online Ordering System.
    • BDH may request you provide proof of identity to confirm your personal information.
    • Within your Online Ordering Account you can update your personal information, select your preferred Bakery, save your preferred delivery address and view past and upcoming Orders. You will also be able to delete your Online Ordering Account.
    • In using the Online Ordering System:
      • you warrant that all personal information you provide to BDH is true and correct;
      • you accept full responsibility for maintaining and keeping up to date all your Online Ordering Account details, including your personal information and payment information. You accept that in the event these details are not up to date you may not be able to use the Online Ordering System and place Orders until such time as you update your information;
      • you accept full responsibility for maintaining the confidentiality of your Online Ordering Account details, including your personal information, password details and payment information and for logging out of your Online Ordering Account after use and especially when using a shared device, another person’s device or a public computer;
      • you assume full responsibility for all your activities whilst using the Online Ordering System and for any costs or charges that you incur as a result of using the Online Ordering System, including any additional mobile data or other internet user charges; and
      • you agree to notify BDH immediately of any unauthorised use of your Online Ordering Account.
    • You are permitted to use the Online Ordering System to order products for your own personal use. You are not permitted to resell or resupply any products ordered through the Online Ordering System to a third party without BDH’s prior consent.
    • The Online Ordering System may also be used for fundraising, school lunches and catering orders, subject to the specific terms and conditions set out below in these Terms.
    • BDH reserves the right to:
      • refuse to set up an Online Ordering Account if the log in details are the same or similar to an existing Online Ordering Account or the log in details provided are obscene, indecent, offensive, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy laws or contain brand names, trade marks of the names of high profile people.
      • suspend or terminate your access to the Online Ordering System, in BDH’s sole discretion and without prior notice to you, if:
        • BDH reasonably suspects you are reselling or resupplying any products ordered through the Online Ordering System to a third party;
        • BDH reasonably believes that your password or Online Ordering Account has been compromised; or
        • BDH reasonably believes that you have breached these Terms.
  1. ONLINE ORDERING SYSTEM ORDERS
    • You acknowledge and agree that:
      • each Order submitted by you is treated as an express offer to purchase the products specified in your Order;
      • you enter into a separate and binding agreement with:
        • the individual Franchisee with respect to products ordered from a Bakery owned by a Franchisee in accordance with these Terms;
        • BDH with respect to products ordered from a Bakery owned by BDH in accordance with these Terms.
      • Where products are supplied by a Bakery owned by a Franchisee:
        • BDH merely acts as an agent of the Franchisee of the Bakery from which the products will be provided.
        • the Franchisee will be responsible for supplying the products and BDH accepts no responsibility and make no warranties or representations regarding the products provided by the Franchisee.
      • The Online Ordering System will allow you to order products from Participating Bakeries:
        • for collection; and
        • for delivery.
      • To place an Order via the Online Ordering System you will be required to specify the following:
        • the type and quantity of products you wish to order;
        • if you wish to collect your Order:
          • the Collection Bakery; and
          • the Collection Day and the Collection Time;
        • if wish to have your Order delivered and delivery is available in your area:
          • the delivery address;
          • the Delivery Day;
          • the Delivery Time on the Delivery Day;
          • whether the Order is to be left in a safe location at the delivery address or returned to the Delivery Bakery if you are not at the delivery address at the time of delivery;
        • your payment information; and
        • any other details BDH may require to complete your Order.
      • You must check the products available for collection or delivery before placing your Order and also check the details of your Order and correct any errors before submitting your Order through the Online Ordering System.
      • You will receive a confirmation of your Order once submitted which will specify:
        • the products ordered; and
        • where you have indicated you wish to collect your Order, the Collection Bakery and Collection Time; or
        • where you have indicated you wish to have your Order delivered, the Delivery Bakery, Delivery Day and Delivery Time.
      • Maximum quantities apply to products ordered through the Online Ordering System for collection or delivery. If the quantity of products you wish to Order exceeds the maximum quantities you must instead place a catering Order and the provisions of clause 17 shall apply.
      • You acknowledge and agree:
        • not all the products on the Bakers Delight menu are available for collection or delivery. The products available for collection and delivery will vary from Bakery to Bakery; and
        • the hours of operation and the collection times of Participating Bakeries will vary from Bakery to Bakery and from time to time; and
        • delivery days and delivery times of Participating Bakeries will vary from Bakery to Bakery and from time to time.
      • In relation to Orders for collection, same day Orders are only available for collection subject to the order cut off times specified by the Collection Bakery. If a product in a same day Order is not available the provisions of clause 6 will apply.
      • In relation to Orders for delivery:
        • Orders cannot be delivered to post office boxes or postal lockers;
        • delivery areas are determined according to Participating Bakeries and Participating Bakeries and delivery areas may be amended from time to time.
        • BDH cannot guarantee you are within and will always remain within a delivery area;
        • the Delivery Bakery which fulfils your Order will the Bakery that services the delivery area in which your delivery address is located and therefore, the Delivery Bakery may not be the Bakery closest to your delivery address;
        • delivery time slots are estimates only and may be affected by traffic, accidents, weather conditions and the volume of Orders. An exact delivery time is not guaranteed, delivery will be made any time within the Delivery Time specified in your Order confirmation; and
        • risk of loss and title for the products passes to you upon dispatch from the Bakery.
      • BDH reserves the right to refuse any Order for any reason.
      • BDH takes the utmost care to ensure that the names, descriptions, prices, nutritional information and allergenic warnings in respect of products published on the Services are accurate. Any queries in respect of any products should be directed to the Bakery directly or BDH’s Customer Relations Team at customer.relations@bakersdelight.com.au or on 1800 325 325 (during BDH’s office hours) before you submit your Order. You are responsible for ensuring your Order is suitable for your dietary requirements, in particular any intolerances or allergies.
  1. PRICES AND PAYMENT FOR ORDERS
    • The prices for the products will be the prices published on the Online Ordering System at the time you submit your Order. The prices are expressed as inclusive of GST (where applicable) and in Australian dollars.
    • The prices may vary from Bakery to Bakery.
    • Orders for collection do not attract any additional processing fee.
    • A delivery fee may apply to deliveries. The delivery fee will be as published on the Online Ordering System at the time you submit your Order.
    • You must pay for your Order, including any delivery fee, through the Online Ordering System at the time of submitting your Order using an accepted credit card, debit card or other approved payment method available on the Online Ordering System. Payment will be debited from your account in the timeframe specified by your card provider and in accordance with the terms and conditions specified by your card provider.
    • If your payment cannot be processed you will be notified and your Order will not be processed.
    • BDH reserves the right to:
      • refuse an Order or change a price if the published price was incorrect due to a malfunction or interference with the Online Ordering System;
      • change the payment methods that can be used for Orders at any time in its absolute discretion.
  1. CANCELLING OR CHANGING YOUR ORDER
    • If you wish to cancel your Order after the Order has been submitted through the Online Ordering System and payment processed you may do so on the Online Ordering System, for a full refund, provided the cancellation is requested by no later than 24 hours before the start of the Collection Time or the start of Delivery Time specified in your Order (as the case may be).
    • If you wish to cancel or change your Order after the Order has been submitted through the Online Ordering System and payment processed and within 24 hours before the start of the Collection Time or the start of the Delivery Time specified in your Order (as the case may be) you must:
      • telephone or attend the Bakery directly; and
      • request the cancellation or change.
    • A Bakery may, in its absolute discretion, accept or reject your request for a cancellation or change of an Order and a refund where the request is made within 24 hours prior to the Collection Time or Delivery Time specified in your Order (as the case may be).
    • If your request for a cancellation or change of an Order is accepted and if you are entitled to a refund this will be processed by the Bakery within a reasonable time.
    • No cancellations will be accepted for same day Orders and you will not be entitled to any refund.
    • If, due to unforeseen circumstances, the Bakery is unable to fulfil your Order, or if a product is no longer available, the Bakery will contact you before the Collection Time or Delivery Time specified in your Order (as the case may be) to:
      • replace the unavailable item with as similar item of equivalent value;
      • provide a refund of the price of the unavailable item;
      • cancel the entire Order and provide a full refund; or
      • provide another form of compensation that is appropriate in the Bakery’s reasonable opinion.
    • If there are any issues with your Order you may contact the Bakery directly or BDH’s Customer Relations Team at customer.relations@bakersdelight.com.au or on 1800 325 325 (during BDH’s office hours).
    • The Franchisee or BDH’s Customer Relations Team (as the case may be) will review your communication and contact you a soon as possible with a proposed resolution.
  2. COLLECTING YOUR ORDER
    • If you have placed an Order for collection you must collect your Order at the Collection Bakery within the selected Collection Time.
    • To collect your Order you will be required to provide your Order confirmation and if requested, proof of identity.
    • The Collection Bakery will use its best endeavours to have your Order ready at the Collection Time.
    • The products are perishable products and have a limited shelf life, accordingly, if you do not collect your Order from:
      • the Collection Bakery by close of business on the Collection Day; or
      • the Delivery Bakery by the close of business on the Delivery Day in circumstances where your Order has been returned to the Delivery Bakery because you were not at the delivery address at the time of delivery,

the products will be discarded at the end of that day and you will not be able to collect the products on another day and no refund will be provided to you.

  1. PRODUCT ISSUES
    • You should inspect the products immediately upon collection or receipt of delivery and if any of the products are damaged or faulty, or if there is a shortfall or error in your Order when initially collected or received by you, you must contact the Bakery directly or BDH’s Customer Relations Team at customer.relations@bakersdelight.com.au or on 1800 325 325 (during BDH’s office hours) within 48 hours of you collecting or receiving the Order.
    • The Franchisee BDH’s Customer Relations Team (as the case may be) will review your communication and contact you a soon as possible with a proposed resolution.
  2. FUNDRAISING
    • BDH has established a fundraising program to time enable eligible organisations, such as community groups, charities and schools and educational institutions to order products through the Online Ordering System for fundraising purposes (the Fundraising Program).
    • There are two fundraising options under the Fundraising Program:
      • A direct fundraiser, where a bulk Order may be placed for products for a specific fundraising event; and
      • An organised fundraiser, where a unique URL will be established for the fundraiser to be shared with members of the organisation so that such members may place and pay for individual Orders for the fundraiser.
    • You acknowledge and agree that not all Bakeries participate in the Fundraising Program.
    • Only certain products on the Bakers Delight menu are available for fundraisers, such products are specified in the Fundraising section on the Online Ordering System and may vary from time to time.
    • Minimum Order quantities, as specified on the Online Ordering System, apply to every Order and Orders for fundraisers are only available for collection.
    • If an organisation wishes to conduct a direct fundraiser, the Order must be placed through the Online Ordering System and must specify:
      • the type and quantity of products required;
      • the Collection Bakery;
      • the preferred Collection Day and Collection Time, which must be at least 3 days after the date the Order is placed and which must be during the Collection Bakery’s hours of operation;
      • your payment information; and
      • any other details BDH may require to complete your Order.
    • You will receive a confirmation of your Order once submitted which will specify:
      • the products ordered; and
      • the Collection Bakery and the Collection Day and the Collection Time.
    • An Order must be collected from the Collection Bakery on the Collection Day and within the Collection Time specified in the Order confirmation and a copy of the Order confirmation and proof of identity may be requested.
    • The Collection Bakery will use best endeavours to have an Order ready at the Collection Time specified in the Order confirmation.
    • If an organisation wishes to conduct an organised fundraiser:
      • application must be made by completing the Organised Fundraiser Application Form on the Online Ordering System specifying:
        • details of the organisation and the purpose of the fundraiser;
        • fundraiser contact person and job title (the Fundraising Organiser);
        • the Collection Day and Collection Time, which must be at least 10 days after the submission of the Organised Fundraiser Application Form;
        • the products required for the fundraiser; and
        • how members of the organisation can collect products from the Fundraising Organiser.
      • the Fundraising Organiser will be advised within 2 Business Days of receipt of the application form of whether the application and the Collection Day and Collection Time is approved. An alternative collection date and time may be specified by the Collection Bakery dependant on other fundraisers (Fundraiser Collection Time).
      • if the fundraiser application is approved BDH will establish a unique URL to be shared with members of the organisation so that such members may place and pay for Orders for the fundraiser. Orders will close at 11:59 p.m. 3 days prior to the approved Collection Day (Fundraiser Closing Time).
      • if the Minimum Order quantities are achieved, payment will be processed at the Fundraiser Closing Time for all Orders placed under the fundraiser.
      • If the Minimum Order quantities are not achieved, all Orders placed under the fundraiser will be cancelled and no payments will be processed.
      • An Order must be collected from the Collection Bakery at the Fundraiser Collection Time and a copy of the Order confirmation and proof of identity may be requested by the Bakery on collection.
      • The Collection Bakery will use best endeavours to have an Order ready at the Fundraiser Collection Time.
      • It is the responsibility of the Fundraising Organiser to ensure products are delivered to the members of the organisation upon collection of the Order.
  1. SCHOOL LUNCHES
    • BDH has established a school lunches program to enable schools and educational institutions to order products through the Online Ordering System for school lunches (School Lunches Program).
    • You acknowledge and agree that a select range of products on the Bakers Delight menu are available under the School Lunches Program, such products are specified in the School Lunches section on the Online Ordering System and may vary from time to time.
    • You acknowledge and agree that not all Bakeries participate in the School Lunches Program.
    • If a school or educational institution (School) wishes to participate in the School Lunches Program application for registration must be made by completing the School Lunches Application Form on the Online Ordering System specifying:
      • details of the School, including school name and school address;
      • School contact person and job title (School Organiser); and
      • the preferred delivery day or days each week.
    • The School Organiser will be advised within 2 Business Days of the receipt of the application form of:
      • whether the application is approved and whether the School will be registered for the School Lunches Program; and
      • the approved delivery days (School Lunch Days).
    • Staff, parents and guardians of a child/children enrolled at the School will be able to order products for delivery direct to the School on the School Lunch Days by clicking on the registration link for the School and setting up an Online Ordering Account on the Website or any other application or platform BDH provides and following the prompts. Parents and guardians will be able to register their child/children to the School and place Orders by logging into their Online Ordering Account, clicking on the School and their child/children and specifying the following:
      • the type and quantity of products required;
      • the School Lunch Day the products are required, noting same day Orders are not available; and
      • your payment information.
    • Orders must be placed on the Online Ordering System within the specified cut off times for the Bakery as set out on the Online Ordering System.
    • Reoccurring Orders and advance Orders may be placed, with advance Orders able to be placed up to 4 weeks in advance. Payment for advance and reoccurring Orders will be processed at 6:00p.m. on the evening before the selected School Lunch Day.
    • You will receive a confirmation of your Order once submitted, which will specify the products ordered and the School Lunch Day.
    • If you wish to cancel your Order after the Order has been submitted through the Online Ordering System and payment processed you may do so on the Online Ordering System for a full refund within the specified cut off times for the Bakery set out on the Online Ordering System. You may order additional products by placing a further Order on the Online Ordering System.
    • Cancellations and changes to Orders cannot be made after the specified cut off times for the Bakery as set out on the Online Ordering System.
    • Nutritional information and allergenic warnings in respect of products is published on the Website. Any queries in respect of any products should be directed to the Bakery directly or BDH’s Customer Relations Team at customer.relations@bakersdelight.com.au or on 1800 325 325 (during BDH’s office hours) and before you submit your Order. Parents and guardians are responsible for ensuring Orders are suitable for their child’s/children’s dietary requirements, in particular any intolerances or allergies.
  2. CATERING
    • BDH also offers catering through the Online Ordering System.
    • The provisions of clauses 10 to 14 above shall apply to catering Orders, for collection or delivery, except:
      • catering Orders must be placed with a minimum of 3 days prior notice;
      • not all the products on the Bakers Delight menu are available for catering Orders – the products available for catering Orders are specified on the Online Ordering System and will vary from Bakery to Bakery;
      • minimum quantities for products may be specified by each Participating Bakery and may vary from Bakery to Bakery; and
      • if you wish to cancel your catering Order after the Order has been submitted through the Online Ordering System and payment processed you may do so on the Online Ordering System, for a full refund, provided the cancellation is requested by no later than 3 days before the start of the Collection Time or the start of Delivery Time specified in your Order confirmation (as the case may be).
    • If the quantity of products you wish to Order exceeds the maximum quantities for products specified in the Online Ordering System you must instead place a catering Order on the Online Ordering System which will require a minimum of 3 days prior notice.
  3. DOUGH GETTERS PROGRAM
    • The Dough Getters Program is only available at Participating Bakeries in the Ballarat and Geelong regions in the State of Victoria from 22 February 2021.
    • You acknowledge and agree to be bound by these Terms when you register to participate in the Dough Getters Program.
    • Without limiting clause 5, BDH may amend the terms of the Dough Getters Program and any aspect of the Dough Getters Program, from time to time in its sole discretion and in the event that the terms are amended BDH will advise you in writing. The amended terms of the Dough Getters Program will also be published on the Website and shall apply immediately. If you continue to participate in the Dough Getters Program after amendments are made to the terms of the Dough Getters Program you agree to be bound by amended terms.
    • The Dough Getters Program is only available at Participating Bakeries.
    • The Dough Getters Program is for personal use and only open to individuals not Wholesale Customers, businesses, companies and fundraisers. To participate in the Program you must:
      • have a valid email address and mobile phone number; and
      • be aged 18 years or over or possess legal parental or guardian consent to create a Dough Getters Account. If you are under the age of 18 years your parent/guardian must read and consent to these Terms and may be required by BDH to confirm their consent at any time.
    • Joining the Dough Getters Program is free, however, you are responsible for any costs or charges that you incur as a result of participating in the Dough Getters Program, including any additional mobile data or other internet user charges.
    • From time to time BDH may run other promotions and competitions and make other offers outside of the Dough Getters Program. Such promotions, competitions and offers will be subject to separate terms and conditions, which are relevant to the particular promotion, competition or offer and which will apply in addition to these Terms.
    • These Terms are to be read in conjunction with, and subject to, any additional terms and conditions governing any particular Reward set out elsewhere in these Terms.
    • BDH may suspend or terminate the Dough Getters Program at any time for any reason and without prior notice. You acknowledge and agree that this may affect Rewards earned and even result in loss of Rewards.
    • In relation to the Dough Getters Program, BDH makes no warranties or representations in relation to the Dough Getters Program and does not guarantee that it will be available 24 hours a day 7 days a week and will be free from errors, viruses or other harmful components. BDH will not liable if the Dough Getters Program is unavailable at any time due to maintenance, whether planned or unplanned, or for any other reason.
  4. REGISTRATION TO THE DOUGH GETTERS PROGRAM
    • You agree that you may only register one Dough Getters Account. Your Dough Getters Account and the associated Dough Getters Card, QR code, Dough Getters Account Spend Balance and Rewards are personal to you and you cannot sell, redeem for cash, transfer or assign, or share these with family, friends or others.
    • You can register to participate in the Dough Getters Program by either:
      • downloading the Dough Getters App on your compatible smartphone or device; or
      • registering online at bakersdelight.com.au; or
      • collecting a Dough Getters Card in a Participating Bakery.
    • If you download the Dough Getters App or register online at rewards.bakersdelight.com.au you must:
      • follow the prompts on the sign-up page;
      • complete and submit your details, including your full name, email address, mobile phone number, postcode, date of birth and gender; and
      • create a unique password,

at which point you will be sent an SMS and email confirmation to verify your Dough Getters Account on the Dough Getters App and/or the Website.  Upon verification of your Dough Getters Account you will be issued with a unique member ID and QR code.

  • If you commence the Dough Getters Program registration process in a Participating Bakery, you must provide your name and mobile phone number to a staff member and you will be provided with a Dough Getters Card, if you require one, and will also be sent an SMS with instructions to complete your registration on the Dough Getters App or at rewards.bakersdelight.com.au and, where you have been provided with a Dough Getters Card instructions to activate and link your Dough Getters Card. To complete your registration you must:
    • follow the prompts on the sign-up page;
    • complete and submit your details, including your full name, email address, mobile phone number, postcode, date of birth and gender;
    • where you have been provided with a Dough Getters Card, input your Dough Getters Card number to link it to your Dough Getters Account; and
    • create a unique password,

at which point you will be sent an SMS and email confirmation to verify your Dough Getters Account on the Dough Getters App or on the Website and you will then be issued with a unique member ID and QR code.

  • You can only participate in the Dough Getters Program if you complete your registration and verify your Dough Getters Account. If you do not verify your Dough Getters Account you will not be able to log in and access your Dough Getters Account via the Website or the Dough Getters App and will not be able to redeem Rewards, however, your Eligible Purchases will be recorded to your Dough Getters Account and count towards your Spend Balance.
  • You agree to BDH and its Franchisees sending you, from time to time, via email, SMS or push notifications through the Dough Getters App, communications, including product information, marketing communications, details of Rewards and other offers, promotions and competitions and special and discount offers. Communications may be sent to all Members or select Members of the Dough Getters Program so you may receive different communications to those received by other Members. You may receive personalised communications depending on what BDH and its Franchisees think you will enjoy. You are responsible for selecting and updating the communications preferences for your Dough Getters Account by logging into your Dough Getters Account.  You will also be given the option of opting out of receiving email communications and SMS communications each time you receive such communications.
  • Once you successfully register you will be allocated a “Home Bakery” which will be:
    • the Bakery from which you collected your Dough Getters Card, where you commenced the registration process in a Bakery; or
    • the Bakery from which you shop most frequently, where you registered for the Dough Getters Program by downloading the Dough Getters App or via the Website;
  • Your Home Bakery may be reviewed from time to time and may change based on factors such as the Bakery from which you shop most frequently and Bakery closures.
  • The purpose of the Home Bakery is to allow BDH and its Franchisees to conduct targeted marketing and personalise offers depending on what BDH and its Franchisees believe you will enjoy.
  • If your Dough Getters Card is lost or stolen you should immediately contact BDH’s Customer Relations Team at customer.relations@bakersdelight.com.au or on 1800 325 325 (during BDH’s office hours) to arrange the cancellation of your Dough Getters Card and a transfer of your Spend Balance to the replacement Dough Getters Card.
  • If your smartphone is lost or stolen, or you replace your smartphone, or you change your mobile phone number you should immediately contact BDH’s Customer Relations Team at customer.relations@bakersdelight.com.au or on 1800 325 325 (during BDH’s office hours). If you replace your smartphone you may need to again download the Dough Getters App.
  • BDH will not be responsible for any loss of Rewards caused because your Dough Getters Card or smartphone is lost or stolen or because you change your mobile phone number.
  1. PARTICIPATION IN THE DOUGH GETTERS PROGRAM
    • You acknowledge and agree that you must have certain hardware and/or software to participate in the Dough Getters Program as well as pay internet or data usage charges and specifically to access your Dough Getters Account, use the Dough Getters App and/or receive and redeem Rewards. BDH is not responsible should you not have adequate hardware or software or inadequate funds to pay for any additional data/internet charges to participate in the Dough Getters Program.
    • In participating in the Dough Getters Program:
      • you warrant that all personal information you provide to BDH is true and correct;
      • you accept full responsibility for:
        • maintaining and keeping up to date all your Dough Getters Account details, including your personal information. You can update your details by logging into your Dough Getters Account. You will be able to update most of the details in your Dough Getters Account. If you need to change your mobile phone number or date of birth (due to error) you will need to contact BDH’s Customer Relations Team at customer.relations@bakersdelight.com.au or on 1800 325 325 (during BDH’s office hours). You accept that if your Dough Getters Account details are not up to date your Eligible Purchases may not be recorded to your Dough Getters Account and you may not earn or redeem Rewards. BDH is not responsible for any loss of Rewards caused by your failure to keep your Dough Getters Account details up to date;
        • maintaining the confidentiality of your Dough Getters Account details, including your personal information and password details and for logging out of your Dough Getters Account after use and especially when using a shared device, another person’s device or a public computer; and
        • all your activities, including activities by third parties, whilst participating in the Dough Getters Program; and
      • you agree to notify BDH immediately of any unauthorised use of or access to your Dough Getters Account.
    • BDH reserves the right to:
      • refuse to set up a Dough Getters Account if:
        • the log in details are the same or similar to an existing Account or the log in details provided are obscene, indecent, offensive, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy laws or contain brand names, trade marks of the names of high profile people;
        • you provide false or misleading information;
        • BDH reasonably believes that you have breached these Terms; or
        • BDH reasonably believes that you have behaved without authority, fraudulently or illegally;
      • at any time, verify:
        • your identity and age and in so doing may request that you provide proof of identity; and
        • your Dough Getters Account details, including your email address and mobile phone number;
        • your issued and redeemed Rewards and Spend Balance.
      • suspend or terminate your access to the Dough Getters Program, in BDH’s sole discretion, and without prior notice to you, if BDH reasonably believes that:
        • your password or the Dough Getters Program has been compromised;
        • you have interfered with or tampered with any aspect of the Dough Getters Program;
        • you have behaved without authority, fraudulently or illegally; or
        • you have breached these Terms.
      • Your Dough Getters Account will automatically become dormant if no Eligible Purchases are recorded to your Dough Getters Account in a continuous 12 month period. BDH will advise you, in writing, 1 month prior to your Dough Getters Account becoming dormant. This means that you will cease receiving communications from BDH and its Franchisees after this period.
      • If you do not wish to participate in the Dough Getters Program you may at any time delete your Dough Getters Account by contacting BDH’s Customer Relations Team at customer.relations@bakersdelight.com.au or on 1800 325 325 (during BDH’s office hours). You acknowledge and agree that you will forfeit any Spend Balance in your Dough Getters Account and any Rewards you have not redeemed. 
  1. EARNING REWARDS UNDER THE DOUGH GETTERS PROGRAM.
    • To earn Rewards you must have a registered and verified Dough Getter Account.
    • You can only earn Rewards in the country in which you registered for the Dough Getters Program.
    • You will be entitled to receive the following Rewards as a Member:

$5.00 Voucher

  • a $5.00 voucher each time the value of your Eligible Purchases reaches the Spend Threshold. Each voucher earned will be available in your Dough Getters Account and delivered to you electronically via email to the email address registered to your Dough Getters Account and via the Dough Getters App, subject to the following conditions:
    • you must record your Eligible Purchases by scanning your Dough Getters Card or the QR code on the Dough Getters App or providing your mobile phone number to a staff member in a Bakery before completing your purchase;
    • the value of all Eligible Purchases, excluding the value of any Reward, will be recorded to your Dough Getters Account;
    • BDH will notify you by email once you have earned a $5.00 voucher and each $5.00 voucher will expire at midnight on the 14th day after the issue date (that is a voucher issued on the 14th day of the month must be used by midnight on the 28th day of the month);
    • each time you reach the Spend Threshold the Spend Balance of your Dough Getters Account will reset and return to $0.00 and to earn further $5.00 vouchers you will need to make Eligible Purchases and achieve the Spend Threshold;
    • you can only be issued one $5.00 voucher at a time. If you earn more than one $5.00 voucher at a time the further $5.00 voucher or vouchers will be issued to you once each previous voucher has been redeemed or has expired (whichever occurs first).

Free Welcome Reward

  • a free welcome loaf, which will automatically be available on your Dough Getters Account upon the registration and verification of your Dough Getters Account, subject to the following conditions:
    • the reward may only be redeemed in Participating Bakeries and cannot be redeemed online through the Online Ordering System or through third party providers or third party delivery services;
    • the free loaf refers to one Hi-Lo Block Loaf, subject to availability. If the Hi-Lo Block Loaf is unavailable from the Participating Bakery at the time of redemption you may instead select from an Everyday Block Loaf (a White, Wholemeal, White Country Grain, or Lekkerbrot Block Loaf) or an Everyday Health Block Loaf (a Hi-Protein Wholegrain, or Chia Omega-3 Block Loaf);
    • the reward is redeemable with your next purchase by scanning your Dough Getters Card or QR code in the Dough Getters App or providing your mobile phone number to a staff member in a Participating Bakery, within 14 days of the registration and verification of your Dough Getters Account. The reward will expire at midnight on the 14th day after registration and verification of your Dough Getters Account;
    • the value of the free loaf will not be credited towards your Spend Balance; and
    • the conditions specified in clause 22.
  • The Spend Balance of your Dough Getters Account will expire if no Eligible Purchases are recorded to your Dough Getters Account for 2 years from your last Eligible Purchase. BDH will write to you 1 month before the 2 year period regarding your Spend Balance expiring.
  • You are responsible for ensuring that all Eligible Purchases are recorded to your Dough Getters Account. BDH is not responsible if you omit to scan your Dough Getters Card or QR code or omit to provide your mobile phone number to a staff member in a Bakery at the time you make a purchase.
  • A Bakery may from time to time be prevented from recording Eligible Purchases to your Dough Getters Account , due to circumstances beyond their control, such as technical difficulties and failures In such case you should retain your receipt or proof of purchase and contact BDH’s Customer Relations Team at customer.relations@bakersdelight.com.au or on 1800 325 325 (during BDH’s office hours) and provided BDH is able to verify your purchase against the Bakery’s records, BDH will record your Eligible Purchases to your Dough Getters Account and your Eligible Purchases will be immediately registered to your Dough Getters Account, subject to any delays due to circumstances beyond BDH’s control, such as technical difficulties and failures.  If you do not retain your receipt or proof of purchase BDH will not be able to record your Eligible Purchases to your Dough Getters Account.
  • BDH reserves the right to (in BDH’s absolute discretion):
    • amend the Rewards by ceasing to offer Rewards and/or offering additional or new Rewards from time to time; and
    • amend the conditions that apply to each of the Rewards, including but not limited to what constitutes Eligible Purchases, the Spend Threshold and the expiry dates or validity periods of any Rewards,

and any amendments will be published on the Website at rewards.bakersdelight.com.au.  If you continue to participate in the Dough Getters Program after such amendments are made you agree to be bound by the amendments.

  • From time to time BDH may offer bonus dollars on particular Eligible Purchases, or Eligible Purchases made on specific days or at specific times, or for specific events such as the completion of surveys. Bonus dollars will automatically be credited to the Spend Balance of your Dough Getters Account upon you satisfying the eligibility criteria associated with the offer.
  1. REDEEMING REWARDS UNDER THE DOUGH GETTERS PROGRAM
    • To redeem Rewards, you must have a registered and verified Dough Getter Account.
    • You can only redeem Rewards in the country in which you registered for the Dough Getters Program.
    • Each $5.00 voucher is redeemable on any products available for purchase in a Bakery, by scanning your Dough Getters Card or QR code in the Dough Getters App or providing your mobile phone number to a staff member in a Bakery, within 14 days of the voucher issue date. Each $5.00 voucher will expire at midnight on the 14th day after the issue date (that is a voucher issued on the 14th day of the month must be used by midnight on the 28th day of the month).
    • Rewards:
      • are only able to be redeemed at Participating Bakeries and cannot be redeemed online through the Online Ordering System or through third party providers or third party delivery services;
      • must be redeemed within the time period specified for the particular Reward;
      • cannot be sold, redeemed for cash, transferred, assigned or shared with family, friends or others;
      • are limited to one Reward redemption per transaction, unless otherwise specified in the specific terms and conditions relating to other promotions, competitions and offers outside of the Dough Getters Program. For the avoidance of any doubt and despite the limitation in this clause, bonus dollars earned in accordance with clause 21.8 will automatically be credited to the Spend Balance of your Dough Getters Account upon you satisfying the eligibility criteria associated with the particular offer; and
      • may be subject to specific terms and conditions which will be detailed in the particular Reward or communication issued with the Reward.
    • Rewards in the form of products will be subject to availability. If a product is not available a substitute product of a similar value and/or type may be offered in the absolute discretion of the Participating Bakery.
    • Rewards in the form of vouchers must be redeemed in full in one transaction and in the event that the value of the transaction is less than the value of the voucher no change will be given and you will forfeit the remaining balance of the voucher.
    • A Participating Bakery may from time to time be prevented from processing a redemption due to circumstances beyond their control, such as technical difficulties and failures. In such a case the Participating Bakery may, in its absolute discretion, require you to return at a later time or may manually process the Reward and require you to present your Mobile App or a copy of the email voucher sent to you as proof of the Reward. If you are not satisfied with the resolution offered by the Participating Bakery you may contact BDH’s Customer Relations Team at customer.relations@bakersdelight.com.au or on 1800 325 325 (during BDH’s office hours).
  2. DISCLAIMER
    • While BDH tries to ensure that the information BDH posts on the Services, including prices, product names, product descriptions, nutritional information and food allergen warnings, are correct, BDH does not warrant the accuracy, currency, completeness or usefulness of that information. You agree any nutritional advice on the Services is not intended to, and does not, constitute professional advice.
    • BDH does not guarantee that the Services will be free from errors, viruses or other harmful components.
  3. LIMITATION OF LIABILITY
    • You expressly agree that use of the Services, in particular, the Online Ordering System and the Dough Getters Program is at your sole risk.
    • BDH and its Franchisees, exclude all warranties and guarantees in connection with the Services, in particular, the Online Ordering System and the Dough Getters Program or your use of them. For the avoidance of doubt, this exclusion includes an exclusion of all conditions and warranties implied by custom, the general law or statute, except for any warranties or guarantees which may not be excluded by force of the ACL or similar legislative provision.
    • To the extent permitted by law, BDH and its Franchisees are not liable to you for any loss, claim cost, expense, damages or liability, including but not limited to loss of data, loss of profits, loss of goodwill or any other direct, indirect, special or consequential loss or damage, suffered or incurred by you or any other person as a result of or arising from:
      • your use or access, inability to use or access or the results of use or access to the Services or of any services linked to the Services or the Content or Material on such Services;
      • your use of or inability to use or the failure of the Online Ordering System, including errors made by you in ordering products, delays in you collecting products or delays or loss in the delivery of products caused by, or in any way connected with, any cause outside of the reasonable control of BDH, and/or its Franchisees, including but not limited to delays due to traffic, accidents or weather conditions, strikes, industrial disputes, terrorism, riot, fire, storm and other acts of God, communications or network failures;
      • viruses that may infect your computer equipment, software, data or other property on account of your use of, access to or browsing of the Services or the Online Ordering System or the Dough Getters Program or any linked services, or your downloading of any Content or Material from the Services or the Online Ordering System or the Dough Getters Program or any linked services; and/or
      • in relation to the Dough Getters Program, BDH and its Franchisees are not liable to you for:
        • your use and participation in the Dough Getters Program or your inability to use or the failure of the Dough Getters Program;
        • any communication to you that is late, lost or misdirected for any reason, including but not limited to, spam filters operating on your email account or other system configuration problems;
        • your failure to scan your Dough Getters Card or QR code in the Dough Getters App or provide your mobile phone number to a staff member in a Bakery at the time of making an Eligible Purchase;
        • any damage, loss or theft of your Dough Getters Card;
        • any unauthorised use of or access to your Dough Getters Account;
        • any delay, failure or inability to accurately record the details of any Eligible Purchase to your Dough Getters Account;
        • any Reward that is late, lost or misdirected or any inability to provide a Reward for reasons beyond the reasonable control of BDH, its Franchisees and its officers, employees, agents and contractors;
        • the supply of a Reward and your acceptance, redemption and use of a Reward;
        • any technical malfunction of any telephone network or line, computer system, equipment, server or provider, software, technical problem or traffic congestion on the Internet or on any website, including (but not limited to) any injury or damage to any computer or other devices you use related to or resulting from your registration to and participation in the Dough Getters Program;
        • any disruption to the Dough Getters Program;
        • the suspension, cancellation or termination of the Dough Getters Program; and/or
        • any tax liability incurred by you in connection with the Dough Getters Program, including in relation to any Reward offered.
    • In relation to any product or service purchased as a consequence of your use of the Services or the Online Ordering System, the liability of BDH and its Franchisees under any guarantee or warranty implied or stipulated by the ACL or similar legislative provision which may not be excluded but which may be limited in any of the following ways, is limited to:
      • in the case of products or services supplied, where the failure is a major failure:
        • the refund of the price paid by you for products or services; or
        • the replacement of the products; or
        • compensation for the reduced value of the products or services;
    • in the case of products or services supplied, where the failure is a minor failure (at the option of BDH or the Franchisee):
      • the refund of the price paid by you for the products or services; or
      • the replacement of the products or services; or
      • the re-supply by BDH or the Franchisee of the products or services.
    • These Terms will not be construed as excluding, qualifying or limiting your statutory rights or remedies.
  1. RELEASE AND INDEMNITY

You:

  • release and discharge BDH and its Franchisees from any and all claims, actions, disputes, demands, proceedings, accounts, interest, costs (whether or not the subject of a court order), expenses and liabilities of whatever nature and however arising which you may now have or at any time thereafter might have or, but for these Terms, might have had against BDH or its Franchisees arising out of or in any way connected with or incidental to the use or misuse of the Services or the Online Ordering System or the Dough Getters Program (including in relation to any Material which you upload to the Services);
  • covenant in favour of BDH and Franchisees not to bring or pursue, procure that a third party bring or pursue, provide financial support for or otherwise support any claim, action, dispute, demand or proceeding in any court or tribunal in respect of any matter which is the subject of a release under clause 1; and
  • irrevocably indemnify and hold harmless BDH and its Franchisees, from and against any and all claims, liabilities, losses, costs and expenses (including but not limited to legal fees on a full indemnity basis) arising out of or in any way connected with or incidental to:
    • the use or misuse of or access to the Services or the Online Ordering System or the Dough Getters Program by you or your officers, employees, agents or contractors or the use or misuse of or access to the Services or the Online Ordering System or the Dough Getters Program authorised, enabled or facilitated by you or your officers, employees, agents or contractors; and
    • any breach of any of these Terms by you.
  1. LINKS
    • Links to third party websites, applications, platforms and media channels (third party platforms) on the Services are provided solely for your convenience. If you use these links, you leave the Services and you will be bound by the terms and conditions applicable to the third party platforms. BDH has not reviewed all of these third party platforms and does not control and is not responsible for these third party platforms or their content or availability. BDH, therefore, does not endorse or make any representations about them or any content found there or any results that may be obtained from using them. If you decide to access any of the third party platforms you do so entirely at your own risk.
    • You may not create links to the Services or the Online Ordering System without BDH’s prior written consent.
  2. CONFLICTS WITH OTHER PARTS OF SERVICES

If there is any inconsistency or conflict between any of these Terms and anything stated in any part of the Services or on the Online Ordering System or the Dough Getters Program, unless expressly stated otherwise, these Terms prevail to the extent of the inconsistency or conflict.

  1. UNENFORCEABLE TERMS

If any provision of these Terms is held by a court to be invalid or unenforceable, the invalidity or unenforceability will not affect the balance of these Terms.

  1. GOVERNING LAW AND JURISDICTION

These Terms are governed by the law in force in Victoria, Australia. You submit to the non-exclusive jurisdiction of the courts exercising jurisdiction in Victoria, and any court that may hear appeals from any of those courts. You irrevocably waive any right you might have to claim that those courts are an inconvenient forum and any objection to the venue of any proceedings on the ground that they have been brought in an inconvenient forum.

  1. PRIVACY
    • Your use of the Services and/or the Online Ordering System and/or your participation in the Dough Getters Program may require you to submit personal information. The personal information that BDH collects and uses may include your name, address, mobile phone number, email address, date of birth and payment information. Without the requested personal information, BDH may be unable to provide the products or services requested by you.
    • You acknowledge that your payment information is not collected or stored by BDH but rather by the third party payment gateway provider used by BDH and its Franchisees to process orders placed through the Online Ordering System. Whilst BDH has taken reasonable steps to ensure the third party payment gateway provider will comply with privacy laws, BDH and its Franchisees cannot provide a guarantee with respect to the security of your payment information and to the extent permitted by law, BDH and its Franchisees are not liable to you for any loss, claim, cost, expense, damages or liability, including but not limited to loss of data, loss of profits, loss of goodwill or any other direct, indirect, special or consequential loss or damage, suffered or incurred by you or any other person as a result of or arising from any breach of security or unintended loss or disclosure of your payment information.
    • The Privacy Policy forms part of these Terms and applies to all personal information submitted by you.
    • Unless BDH notifies you otherwise, BDH does not actively disclose your personal information overseas. However, use of certain programs or websites by BDH, may involve inadvertent disclosure overseas.  For example, BDH uses Woo Commerce by WordPress to facilitate its Online Ordering System.  This may involve disclosures to various countries, in accordance with its privacy policy at https://automattic.com/privacy/.  Further information relating to the programs or websites being used and the countries to which your personal information may be disclosed, is contained in the Privacy Policy. 
    • To facilitate its Loyalty Program, BDH uses Cheetah Digital. Cheetah Digital has offices all around the world including United States, United Kingdom, France, Germany, Australia and Japan and may store or process your personal information in Australia or overseas, in accordance with its privacy policy located at: https://www.cheetahdigital.com/services-privacy-policy.
    • By using the Services and/or the Online Ordering System and/or the Dough Getters Program and providing BDH with your personal information, you agree to the Privacy Policy and consent to BDH collecting, using, disclosing, processing, and storing your personal information in accordance with the Privacy Policy.
    • If you consent to disclosure of your personal information as described above, BDH is not required to take reasonable steps to ensure that programs or websites such as Woo Commerce do not breach the Australian Privacy Principles (APPs) in relation to the disclosed information, BDH will not be liable under the Privacy Act 1988 (Cth) or any amending legislation and you will not be able to seek redress under the Privacy Act 1988 (Cth) or any amending legislation. Such entities may not be subject to any privacy obligations in their own country that are similar to the APPs, you may not be able to seek redress in the overseas jurisdiction and the overseas recipient could be subject to foreign laws that compel disclosure to third parties, such as overseas authorities.  Having been informed of the possibility that such disclosures may occur, you consent to that disclosure.
    • The Privacy Policy also contains information about how you may access or seek correction of your personal information, how to file a complaint and how BDH will deal with your complaint.
      • To view BDH’s full Privacy Policy, please click here .