Frequently Asked Questions

Dough Getters is our new rewards program, which rewards you with $5 of dough* every time you spend $55 at participating bakeries.

*“$5 of dough” refers to a $5 voucher for use on eligible purchases at participating Bakers Delight Bakeries. The Dough Getters terms and conditions also apply and are available here.

There are three easy ways to become a Dough Getter:

1. Sign up online here at https://reward.bakersdelight.com.au/
2. Sign up via our app (Apple users download here, Android users download here)
3. Or our friendly staff members can start your sign up in a bakery, and you can then complete your sign up here.

No, our plastic membership cards are optional. If you would like one, you can request one at any participating Dough Getters bakery.

If you don’t want to carry a card, no worries! Instead, simply scan the QR code on your Bakers Delight App whenever you make a purchase, or ask our friendly staff members to look up your mobile number in the bakery instead.

Whenever you make an in-bakery purchase, simply scan the QR code on your Bakers Delight app or Dough Getters membership card. OR you can ask our friendly staff members to look up your mobile number in the bakery instead.

• A FREE welcome gift with your next purchase of $5 or more when you join Dough Getters
• Earn $5 of dough each time you spend $55
• A sweet surprise on your Birthday

Please contact our Customer Relations Team at customer.relations@bakersdelight.com.au or on 1800 325 325.

iOS (Apple) Users: If you have automatic updates turned on, you won’t need to do anything. Your device will automatically update your app. If you don’t have automatic updates allowed, you’ll be prompted to update the app. Simply follow the prompts on your device to do so.

Android Users: Your app will notify you that it needs updating. Simply follow the prompts on your device to visit the Play-store and update the app.

No problem at all. Please reach out to our Customer Care team on 1800 325 325 or via our contact form here: https://www.bakersdelight.com.au/contact-us/

You will be prompted to reset your password the first time you use the updated app or access the new loyalty website.

1. Open the app and select “Forgotten Password?”
2. Enter your email address to verify your account.
3. Select “Send verification code”. A code will be sent to your email, it may take some time to receive it. If you do not see the code in your inbox, please check your junk or spam.
4. Copy the verification code from the email into your Bakers Delight App.
5. Enter the verification code and select “Verify code”.
6. Select “Continue” and enter a new password. The new password needs to a) be between 8-64 characters and b) include at least 3 options of a lowercase letter, uppercase letter, number and symbol (e.g.!, #, &). Click “Save”.

Then, you’re all set to log in!

No problem at all. Please reach out to our Customer Care team on 1800 325 325 or via our contact form here: https://www.bakersdelight.com.au/contact-us/

Crusty loaves and rolls, like our delicious artisan range, are best stored in a paper bag and eaten fresh on the day they’re baked (just try and resist). Our other soft breads, rolls, buns and scones should be stored at room temperature in a plastic bag, bread bag, or in a well-ventilated bread bin. This will stop the bread from drying out and keep it fresh for days.

We have seen some instances of ink colour transfer if the bags are exposed to direct sunlight for an extended period and/or moisture i.e:
– Wet surface on bag or benchtop.
– Temperature change room vs outdoor temperature or Refrigerator which could cause condensation (in this case from freezing).
All inks used are food grade safe.

Due to the scratch baking methods used in our bakeries, minor variances may occur in our products. If you are disappointed with the product you have received, we recommend contacting the bakery you purchased the product from. Alternatively, you can fill out our contact us form here.

All Bakers Delight breads are suitable to freeze and can be stored in the freezer for up to four months. For maximum freshness, place the bread in a freezer bag, remove as much air as you can and then seal it.

When you’re ready to thaw, you’ve got a couple of options; remove the seal and leave it to thaw naturally and slowly in its packaging, or, if you’ve got hungry mouths to feed, remove it from the bag, wrap it in paper towel and put it in the microwave on high for bursts of 10 seconds until it’s perfectly soft and ready to eat. Be careful not to overheat.

We have seen some instances of ink colour transfer if the bags are exposed to direct sunlight for an extended period and/or moisture i.e:
– Wet surface on bag or benchtop.
– Temperature change room vs outdoor temperature or Refrigerator which could cause condensation (in this case from freezing).
All inks used are food grade safe.

Let us know via our contact us form

Where possible, Bakers Delight source ingredients that have been grown or made in Australia. In some instances, this is not possible due to the significant quantities required by our bakeries.

Approximately 60% of our ingredients are grown or made in Australia. This includes our flours, canola oil, grains, yeast, salt, sugar and meats.

This can be found here on our website under the product section. Alternatively, you can ask the staff at your local bakers Delight to print you out a ‘What’s in it’ receipt for the product you are interested in.

Please note Bakers Delight products are baked from scratch therefore all products may contain undisclosed ingredients due to the high risk of cross contamination between ingredients in the bakery.

Please find the definition of our allergen icons below:
Vegan Friendly – May contain non-vegan ingredients

Dairy Friendly – May contain Milk or Milk products

Nut Friendly – May contain Peanuts or Tree Nuts

Egg Friendly – May contain Egg

Lo-GI – Low Glycaemic index (less than 55)

Low FODMAP– Monash University Low FODMAP certified

Food additives are used to preserve food and/or improve its taste, appearance, quality and stability. Additives play an important part in food supply ensuring that food is safe and meets customer needs.

Preservatives are one type of food additive that are used to prolong the shelf life of food by preventing deterioration.

The Bakers Delight Everyday Classics and Continental range are preservative free – they do not contain any preservatives, including 282 which can affect certain people.

For details on each Bakers Delight product, please view the nutritional panel of each product found here on the website. All Bakers Delight products meet the guidelines set by Food Standards Australia New Zealand on the use of safe additives.

Some foods can cause severe allergic reactions in some people – this is known as anaphylaxis. Foods such as peanuts, tree nuts (e.g. cashews, almonds, walnuts), shellfish, finned fish, milk, eggs, sesame, soybean & lupin and their products may cause severe allergic reactions and must be declared on labels or available to customers. Gluten is also included in this list as a caution for those with coeliac disease.

In addition, foods containing sulphites must be declared in the ingredients list on the ‘What’s in it’ when present in foods in concentrations of 10 milligrams per kilogram or more of added sulphites. This is the level that may trigger asthma attacks in some asthmatics.

The following allergenic ingredients are used in our bakeries:

Cereals containing gluten

• Egg
• Milk
• Sesame seeds
• Soybean
• Tree-nuts
• Lupin

Crustacea, fish and peanut ingredients are not used in our bakeries however, please be advised that our suppliers have indicated that some ingredients may contain these allergens.

For specific allergen information please refer to the ingredients section within the individual products on the Bakers Delight website.

Bakers Delight use wheat based flour, therefore all products contain gluten. We pride ourselves on baking our bread from scratch everyday using raw ingredients.

Unfortunately, we are unable to produce gluten or wheat free bread because of the high risk of cross contamination between products.

Yeast is an important part of bread making. It ferments sugars and produces a gas which enables the bread to rise.

Bakers yeast is an ingredient in all products made at Bakers Delight the only exceptions being scones and our Authentic Sourdough.

The Authentic Sourdough products are made using traditional bread making methods. This means that the Authentic Sourdough doesn’t contain any bakers yeast; it is made using a culture of wild yeasts and bacteria which naturally occur in the air and flour. The culture continually ferments in flour and water and is used each time the sourdough is baked.

As per Australian legislation, all wheat flour used in bread making must contain folate excluding organic wheat flour, rye and spelt flour.

The level of fortification required is between 2 and 3 milligrams of folic acid per kilogram of wheat flour for making bread. Folic acid is the only permitted form of folate that can be used to meet these requirements. According to FSANZ, Bread will contain an average of 120 micrograms of folic acid per 100 grams (approximately three slices).

Bakers Delight has reduced the salt levels of our traditional white, wholemeal and country grain ranges. We also offer a lower salt alternative in our Cape Seed range with salt levels below industry targets. We continue to look for opportunities to reduce salt levels across our range.

We can advise that none of our products contain genetically modified ingredients including our wheat. We work closely with our suppliers to ensure that all ingredients supplied to Bakers Delight comply with the Food Standards Australia New Zealand Code.

As soy is an allergen widely used in our bakeries, we are legally required to list it in all of our ingredient listings on our website. Soy Flour is a natural ingredient that helps with the baking process and the delivery of natural enzymes. It is only used in very small quantities in our bakeries.

Due to the scratch baking method used in our bakeries, where products are prepared and baked from raw ingredients, we cannot guarantee that any product will be free of any ingredient used.

Here is the complete list of our ranges that don’t contain any soy:

• Ciabatta
• Turkish
• Sourdough
• Rye Sourdough
• Pane Di Casa
• Rye Pane Di Casa
• Continental

Yes, Bakers Delight bake many products that are suitable for Vegans and Vegetarians.

Many products contain ingredients derived from animals including ham, bacon, salami, eggs, cheese and milk as detailed in our Ingredients panel with the specific product here on our website.

Please keep in mind that our products are prepared from scratch and whilst all care is taken there may be cross over between products.

Unfortunately, our bakeries and products are not Halal certified. We don’t have segregated preparation areas for the production of Halal certified products and some products contain non-Halal ingredients, including pork.

Yes, all breads are baked fresh each day. Any leftover product is removed from the bakery at the end of each day.

All of our bakeries promise customers that their bread is baked from scratch every day. To commit to this promise, all surplus products must be removed from the bakery at the end of trade.

Where possible, Bakers Delight franchisees donate surplus bread to local charities and community groups across Australia and New Zealand. Donations are possible because of the relationships built between a bakery and the local community, and each bakery provides product to support those in need in their local area. We have systems in place to minimise the left over bread at the end of each day, and make every effort to ensure fresh baked bread is going to those who need it most.

In some situations, bread cannot be donated due to a charity party being unable to collect or not requiring product on the day. Certain products, such as those that contain meat or custard cannot be donated. Bakers Delight welcomes new partners who may have a need for product, and we ask you contact your local Bakers Delight to make an arrangement or alternatively let us know using the following form.

Bakers Delight conducts regular price reviews for all products. These reviews take into consideration the ingredient and operational costs that our bakeries are exposed to over the reviewed period.

As our bakeries are individually franchised, current legislation restrict franchisees from price fixing. As such we can only offer a Recommended Retail Price (RRP) to our franchisees. The bakeries can then choose to adopt these prices or apply an alternate pricing structure based on their own business needs.

Our mandatory products are available across all of our bakeries. Some products are optional for bakeries to produce and therefore it is at the discretion of the Franchisee to determine their production needs. If there is a certain product you are after please reach out directly to your local bakery to see if they are baking it. You can find their details here.

Visit our bakery locator here on our website.

Our bakeries are individually franchised, given this each Franchisee monitors and maintains their own employment needs. To apply for a position, you will need to contact the bakery directly. You can locate their contact details here.

Our reusable plastic bags are available at all of our bakery locations. The most obvious change is a new design of the reusable plastic bag we’ve been supplying into SA, NT, TAS & ACT since the ban was introduced. These bags are made from a thicker, sturdier plastic and have been specially designed to be strong enough for multiple use, while using the least amount of plastic as possible. The second option is a larger, more stylish tote bag made of natural fibres for customers to keep in their car and bring into their local bakery each time they visit.

Every bag has an environmental impact, however after examining the research, we are confident that plastic carry bags come out well in front of paper carry bags, for their lower overall environmental impact. Numerous Life Cycle Assessment (LCA) studies have shown:

• Paper carry bags require at least four times more water and nearly double the energy than plastic carry bags on average to produce
• Plastic carry bags produce significantly less greenhouse gas emissions in production than paper
• Plastic carry bags create 3-5 times less municipal solid waste than paper bags

Working age requirements differ from state to state, so it all depends on where you’re based. However, Bakers Delight policy requires applicants to be at least 14 years old. Most States have restrictions for school aged children relating to hours of work and/or types of jobs you can perform until you complete minimum schooling requirements.

Check your state’s requirements below to see how old you need to be to start your Bakers Delight career.

• VIC: You can start work if you are 15 or older.
• WA: You can start work if you are 15 or older. If you are under 15, you can only work certain jobs and only outside of school hours, between 6:00 am and 10:00 pm.
• SA: There is no set age for when you can start work; however, if you are under 17, you aren’t allowed to work during school hours.
• QLD: You can start work if you are 15 or older. Anyone 16 years or younger requires a parent’s consent form to be completed.
• NSW & ACT: There is no set age for when you can start work; however, if you are under 17, you cannot work during school hours.
• NT: There is no set age for when you can start work; however, if you are under 15, you cannot work between 10:00 pm and 6:00 am.
• TAS: There is no age set for when you can start work, but there are some limits on what jobs you can do.

Yes. All Bakers Delight employees must either be Australian citizens, or be eligible to work in Australia. You will need to provide your visa and passport details during the recruitment process so we can verify your working rights.

Even if the bakery you want to work at is not hiring right now, you can still express your interest. We always love hearing from eager people, and our bakeries tend to hire every couple of months.

So next time you are at the bakery, just ask to speak to the manager and let them know you are interested in a job. It is a good idea to bring an up-to-date CV that includes your contact details and any experience you have. They will get back to you as soon as any positions become available.

It depends. As each of our bakeries are individual businesses, they may have their own workplace agreements and rates of pay. Pay rates will be discussed during the interview process and will be listed in your contract. If you have any other questions, please contact the bakery you are applying to directly.

Working hours will depend on your employment status (full-time, part-time or casual). Hours of work will be either outlined in the job advertisement or discussed during the interview process.

We sure do. Just get in touch with your local bakery and they will be able to give you more information and let you know how to apply. If you are interested in work experience at Head Office please contact customer.relations@bakersdelight.com.au

We sure do. Australian Apprenticeships are available to anyone of working age. You can undertake an Australian Apprenticeship if you are a school leaver, re-entering the workforce or an adult worker.

Each Franchisee does their own recruitment so please contact the bakery directly to determine whether there are any vacancies within the team. You can locate their phone number here.

If you have any other questions, give us a call and we’ll try to answer any questions you have. You can call our Head Office on (03) 9811 6111.

Throughout our 45-year (and counting!) business journey, we’ve had a long and proud history of employing local people in communities around Australia. We are also proud to have a female co-founder and to have been led by female CEOs throughout our history. 

As in previous years, Bakers Delight’s overall gender pay gap is strongly influenced by the large number of part-time or casual retail service-based roles that are most commonly a first job for teenagers or young adults in our company-owned bakeries. Unlike the roles in our Corporate Office, these positions generally involve fewer working hours, and while they are strictly paid in accordance with the General Retail Industry Award 2020, they are commonly at the lower end of the pay scale compared to other positions within the business. The majority of these positions are filled by females. 

We are proud to be known as a place where young female staff feel safe and encouraged to grow and develop, so we have an important role to play in driving the evolution of these traditionally female-focussed bakery roles. We are also proud that half of our executive team are women, and in all quartiles of the WGEA gender composition banding, Bakers Delight Holdings employs many more women than its comparison group.  We believe this reflects Bakers Delight’s commitment to providing a workplace that supports women throughout the development of their careers.  

In the meantime, we will continue exploring opportunities to help close the gender pay gap. In particular, in FY2026 we will be focussing on initiatives to attract more women into bakery production roles.  Currently around one third of our bakers are women and we’d like to see that get to half.