DOUGH GETTERS TERMS AND CONDITIONS

  1. GENERAL
    • Combo means a combination of different products or multiples of the same product available from a Bakery which are packaged together as a Combo;
    • Dough Getters Account means the account set up to enable Members to participate in the Dough Getters Program;
    • Dough Getters App means the Bakers Delight official application which can be downloaded on eligible smartphones and devices;
    • Dough Getters Program means the customer loyalty program operated by BDH from 22 February 2021 in accordance with these Terms which records a Member’s Eligible Purchases in Bakeries and provides the Member with Rewards;
    • Dough Getters Card means the card which is provided to a Member who commences the Dough Getters Program registration process in a Bakery, which card is to be used in relation to the Dough Getters Program;
    • Eligible Purchases means all product purchases made by a Member in Bakeries which are recorded to the Member Dough Getters Account, including purchases of combos and all discounted, special priced items and charity items, but excluding purchases made by the Member:
      • online through the Online Ordering System, including orders for collection or delivery, fundraising, school lunches and catering; and
      • through third party providers or third-party delivery services;
    • Member means a person who successfully registers and verifies a Dough Getters Account and becomes a member of the Dough Getters Program (also known as “you” in these Terms);
    • Participating Bakeries means Bakeries that participate in the Dough Getters Program in the country in which you registered for the Dough Getters Program – refer to https://www.bakersdelight.com.au/doughgetters/bakeries/;
    • Rewards means vouchers, benefits, rewards, promotions, discounts and/or other offers that BDH may offer to Members in connection with Dough Getters Program from time to time;
    • Spend Balance means the balance of Eligible Purchases recorded to a Member’s Dough Getters Account;
    • Spend Threshold means a Spend Balance of $55.00 in a Member’s Dough Getters Account; and
    • Wholesale Customer means a customer who intends to:
      • use any products purchased from a Bakery in other products that are on-sold to consumers; or
      • on-sell any products purchased from a Bakery to consumers in their existing finished state.
  1. DOUGH GETTERS PROGRAM
    • The Dough Getters Program is only available at Participating Bakeries
    • You acknowledge and agree to be bound by these Terms when you register to participate in the Dough Getters Program.
    • Without limiting clause 1.5, BDH may amend the terms of the Dough Getters Program and any aspect of the Dough Getters Program, from time to time in its sole discretion and without prior notice. The amended terms of the Dough Getters Program will be published on the Website at https://www.bakersdelight.com.au/doughgetters and shall apply immediately. If you continue to participate in the Dough Getters Program after amendments are made to the terms of the Dough Getters Program you agree to be bound by amended terms.
    • The Dough Getters Program is only available at Participating Bakeries.
    • The Dough Getters Program is for personal use and only open to individuals not Wholesale Customers, businesses, companies and fundraisers. To participate in the Program you must:
      • have a valid email address and mobile phone number; and
      • be aged 18 years or over or possess legal parental or guardian consent to create a Dough Getters Account. If you are under the age of 18 years your parent/guardian must read and consent to these Terms and may be required by BDH to confirm their consent at any time.
    • Joining the Dough Getters Program is free, however, you are responsible for any costs or charges that you incur as a result of participating in the Dough Getters Program, including any additional mobile data or other internet user charges.
    • From time to time BDH may run other promotions and competitions and make other offers outside of the Dough Getters Program. Such promotions, competitions and offers will be subject to separate terms and conditions, which are relevant to the particular promotion, competition or offer and which will apply in addition to these Terms.
    • These Terms are to be read in conjunction with, and subject to, any additional terms and conditions governing any particular Reward set out elsewhere in these Terms.
    • BDH may suspend or terminate the Dough Getters Program at any time for any reason and without prior notice. You acknowledge and agree that this may affect Rewards earned and even result in loss of Rewards.
  1. REGISTRATION TO THE DOUGH GETTERS PROGRAM
    • You agree that you may only register one Dough Getters Account. Your Dough Getters Account and the associated Dough Getters Card, QR code, Dough Getters Account Spend Balance and Rewards are personal to you and you cannot sell, redeem for cash, transfer or assign, or share these with family, friends or others.
    • You can register to participate in the Dough Getters Program by either:
      • downloading the Dough Getters App on your compatible smartphone or device; or
      • registering online at bakersdelight.com.au; or
      • collecting a Dough Getters Card in a Bakery.
    • If you download the Dough Getters App or register online at rewards.bakersdelight.com.au you must:
      • follow the prompts on the sign-up page;
      • complete and submit your details, including your full name, email address, mobile phone number, postcode, date of birth (if required) and gender; and
      • create a unique password,at which point you will be sent an SMS and email confirmation to verify your Dough Getters Account on the Dough Getters App and/or the Website.  Upon verification of your Dough Getters Account you will be issued with a unique member ID and QR code.
  • If you commence the Dough Getters Program registration process in a Bakery, you must provide your name and mobile phone number to a staff member and you will be provided with a Dough Getters Card, if you require one, and will also be sent an SMS with instructions to complete your registration on the Dough Getters App or at rewards.bakersdelight.com.au and where you have been provided with a Dough Getters Card instructions to activate and link your Dough Getters Card. To complete your registration you must:
    • follow the prompts on the sign-up page;
    • complete and submit your details, including your full name, email address, mobile phone number, postcode, date of birth and gender;
    • where you have been provided with a Dough Getters Card, input your Dough Getters Card number to link it to your Dough Getters Account; and
    • create a unique password,at which point you will be sent an SMS and email confirmation to verify your Dough Getters Account on the Dough Getters App or on the Website and you will then be issued with a unique member ID and QR code.
  • You can only participate in the Dough Getters Program if you complete your registration and verify your Dough Getters Account. If you do not verify your Dough Getters Account you will not be able to log in and access your Dough Getters Account via the Website or the Dough Getters App and will not be able to redeem Rewards, however, your Eligible Purchases will be recorded to your Dough Getters Account and count towards your Spend Balance.
  • You agree to BDH and its Franchisees sending you, from time to time, via email, SMS or push notifications through the Dough Getters App, communications, including product information, marketing communications, details of Rewards and other offers, promotions and competitions and special and discount offers. Communications may be sent to all Members or select Members of the Dough Getters Program so you may receive different communications to those received by other Members. You may receive personalised communications depending on what BDH and its Franchisees think you will enjoy. You are responsible for selecting and updating the communications preferences for your Dough Getters Account by logging into your Dough Getters Account.  You will also be given the option of opting out of receiving email communications and SMS communications each time you receive such communications.
  • Once you successfully register you will be allocated a “Home Bakery” which will be:
    • the Bakery from which you collected your Dough Getters Card, where you commenced the registration process in a Bakery; or
    • the Bakery from which you shop most frequently, where you registered for the Dough Getters Program by downloading the Dough Getters App or via the Website;
  • Your Home Bakery may be reviewed from time to time and may change based on factors such as the Bakery from which you shop most frequently and Bakery closures.
  • The purpose of the Home Bakery is to allow BDH and its Franchisees to conduct targeted marketing and personalise offers depending on what BDH and its Franchisees believe you will enjoy.
  • If your Dough Getters Card is lost or stolen you should immediately contact BDH’s Customer Relations Team at customer.relations@bakersdelight.com.au or on 1800 325 325 (during BDH’s office hours) to arrange the cancellation of your Dough Getters Card and a transfer of your Spend Balance to the replacement Dough Getters Card.
  • If your smartphone is lost or stolen, or you replace your smartphone, or you change your mobile phone number you should immediately contact BDH’s Customer Relations Team at relations@bakersdelight.com.au or on 1800 325 325 (during BDH’s office hours). If you replace your smartphone you may need to again download the Dough Getters App.
  • BDH will not be responsible for any loss of Rewards caused because your Dough Getters Card or smartphone is lost or stolen or because you change your mobile phone number.
  1. PARTICIPATION IN THE DOUGH GETTERS PROGRAM
    • You acknowledge and agree that you must have certain hardware and/or software to participate in the Dough Getters Program and specifically to access your Dough Getters Account, use the Dough Getters App and/or receive and redeem Rewards. BDH is not responsible should you not have adequate hardware or software to participate in the Dough Getters Program.
    • In participating in the Dough Getters Program:
      • you warrant that all personal information you provide to BDH is true and correct;
      • you accept full responsibility for:
        • maintaining and keeping up to date all your Dough Getters Account details, including your personal information. You can update your details by logging into your Dough Getters Account. You will be able to update most of the details in your Dough Getters Account. If you need to change your mobile phone number or date of birth (due to error) you will need to contact BDH’s Customer Relations Team at relations@bakersdelight.com.au or on 1800 325 325 (during BDH’s office hours). You accept that if your Dough Getters Account details are not up to date your Eligible Purchases may not be recorded to your Dough Getters Account and you may not earn or redeem Rewards. BDH is not responsible for any loss of Rewards caused by your failure to keep your Dough Getters Account details up to date;
        • maintaining the confidentiality of your Dough Getters Account details, including your personal information and password details and for logging out of your Dough Getters Account after use and especially when using a shared device, another person’s device or a public computer; and
        • all your activities, including activities by third parties, whilst participating in the Dough Getters Program; and
      • you agree to notify BDH immediately of any unauthorised use of or access to your Dough Getters Account.
    • BDH reserves the right to:
      • refuse to set up a Dough Getters Account if:
        • the log in details are the same or similar to an existing Account or the log in details provided are obscene, indecent, offensive, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy laws or contain brand names, trade marks of the names of high profile people;
        • you provide false or misleading information;
        • BDH reasonably believes that you have breached these Terms; or
        • BDH reasonably believes that you have behaved without authority, fraudulently or illegally;
      • at any time, verify:
        • your identity and age and in so doing may request that you provide proof of identity; and
        • your Dough Getters Account details, including your email address and mobile phone number;
        • your issued and redeemed Rewards and Spend Balance.
      • suspend or terminate your access to the Dough Getters Program, in BDH’s sole discretion, and without prior notice to you, if BDH reasonably believes that:
        • your password or the Dough Getters Program has been compromised;
        • you have interfered with or tampered with any aspect of the Dough Getters Program;
        • you have behaved without authority, fraudulently or illegally; or
        • you have breached these Terms.
      • Your Dough Getters Account will automatically become dormant if no Eligible Purchases are recorded to your Dough Getters Account in a 12 month period. This means that you will cease receiving communications from BDH and its Franchisees.
      • If you do not wish to participate in the Dough Getters Program you may at any time delete your Dough Getters Account by contacting BDH’s Customer Relations Team at customer.relations@bakersdelight.com.au or on 1800 325 325 (during BDH’s office hours). You acknowledge and agree that you will forfeit any Spend Balance in your Dough Getters Account and any Rewards you have not redeemed. 
  1. EARNING REWARDS UNDER THE DOUGH GETTERS PROGRAM.
    • To earn Rewards you must have a registered and verified Dough Getter Account.
    • You can only earn Rewards in the country in which you registered for the Dough Getters Program.
    • You will be entitled to receive the following Rewards as a Member:

$5.00 Voucher

  • a $5.00 voucher each time the value of your Eligible Purchases reaches the Spend Threshold. Each voucher earned will be available in your Dough Getters Account and delivered to you electronically via email to the email address registered to your Dough Getters Account and via the Dough Getters App, subject to the following conditions:
    • you must record your Eligible Purchases by scanning your Dough Getters Card or the QR code on the Dough Getters App or providing your mobile phone number to a staff member in a Bakery before completing your purchase;
    • the value of all Eligible Purchases, excluding the value of any Reward, will be recorded to your Dough Getters Account;
    • BDH will notify you by email once you have earned a $5.00 voucher and each $5.00 voucher will expire at midnight on the 14th day after the issue date (that is a voucher issued on the 14th day of the month must be used by midnight on the 28th day of the month);
    • each time you reach the Spend Threshold the Spend Balance of your Dough Getters Account will reset and return to $0.00 and to earn further $5.00 vouchers you will need to make Eligible Purchases and achieve the Spend Threshold;
    • you can only be issued one $5.00 voucher at a time. If you earn more than one $5.00 voucher at a time the further $5.00 voucher or vouchers will be issued to you once each previous voucher has been redeemed or has expired (whichever occurs first).

Free Welcome Reward

  • a free welcome loaf (Free Welcome Reward), which will automatically be available on your Dough Getters Account upon the registration and verification of your Dough Getters Account, subject to the following conditions:
    • the Free Welcome Reward may only be redeemed in Participating Bakeries and cannot be redeemed online through the Online Ordering System or through third party providers or third party delivery services and cannot be redeemed within the purchase of a Combo, that is the Free Welcome Reward cannot form part of the purchase of a Combo;
    • the free loaf refers to one Hi-Lo Block Loaf, subject to availability. If the Hi-Lo Block Loaf is unavailable from the Participating Bakery at the time of redemption you may instead select from an Everyday Block Loaf (a White, Wholemeal, White Country Grain, or Lekkerbrot Block Loaf) or an Everyday Health Block Loaf (a Hi-Protein Wholegrain, or Chia Omega-3 Block Loaf);
    • the Free Welcome Reward is redeemable with your next purchase by scanning your Dough Getters Card or QR code in the Dough Getters App or providing your mobile phone number to a staff member in a Participating Bakery, within 14 days of the registration and verification of your Dough Getters Account. The Free Welcome Reward will expire at midnight on the 14th day after registration and verification of your Dough Getters Account;
    • the value of the free loaf will not be credited towards your Spend Balance; and
    • the conditions specified in clause 6.

Birthday Gift

  • a birthday reward, being one free scone of your choice (Birthday Gift), which will automatically be available on your Dough Getters Account, subject to the following conditions:
    • you having provided us with your date of birth details;
    • the Birthday Gift may only be redeemed in Participating Bakeries and cannot be redeemed online through the Online Ordering System or through third party providers or third party delivery services and cannot be redeemed within the purchase of a Combo, that is the free scone cannot form part of the purchase of a Combo;
    • the Birthday Gift will be available once a year and cannot be received again in a 12-month period even if you alter your date of birth;
    • the Birthday Gift is subject to availability. If the scone of your choice is unavailable from the Participating Bakery at the time of redemption you may instead select another scone or product of equal or lesser value;
    • the Birthday Gift is redeemable within 30 days of your birthday by scanning your Dough Getters Card or QR code in the Dough Getters App or providing your mobile phone number to a staff member in a Participating Bakery;
    • the value of the free scone will not be credited towards your Spend Balance; and
    • the conditions specified in clause 6.
  • The Spend Balance of your Dough Getters Account will expire if no Eligible Purchases are recorded to your Dough Getters Account for 2 years from your last Eligible Purchase. BDH will write to you 1 month before the 2 year period regarding your Spend Balance expiring.
  • You are responsible for ensuring that all Eligible Purchases are recorded to your Dough Getters Account. BDH is not responsible if you omit to scan your Dough Getters Card or QR code or omit to provide your mobile phone number to a staff member in a Bakery at the time you make a purchase.
  • A Bakery may from time to time be prevented from recording Eligible Purchases to your Dough Getters Account , due to circumstances beyond their control, such as technical difficulties and failures In such case you should retain your receipt or proof of purchase and contact BDH’s Customer Relations Team at relations@bakersdelight.com.au or on 1800 325 325 (during BDH’s office hours) and provided BDH is able to verify your purchase against the Bakery’s records, BDH will record your Eligible Purchases to your Dough Getters Account.  If you do not retain your receipt or proof of purchase BDH will not be able to record your Eligible Purchases to your Dough Getters Account.
  • BDH reserves the right to (in BDH’s absolute discretion):
    • amend the Rewards by ceasing to offer Rewards and/or offering additional or new Rewards from time to time; and
    • amend the conditions that apply to each of the Rewards, including but not limited to what constitutes Eligible Purchases, the Spend Threshold and the expiry dates or validity periods of any Rewards,

and any amendments will be published on the Website at rewards.bakersdelight.com.au.  If you continue to participate in the Dough Getters Program after such amendments are made you agree to be bound by the amendments.

  • From time to time BDH may offer bonus dollars on particular Eligible Purchases, or Eligible Purchases made on specific days or at specific times, or for specific events such as the completion of surveys. Bonus dollars will automatically be credited to the Spend Balance of your Dough Getters Account upon you satisfying the eligibility criteria associated with the offer.
  1. REDEEMING REWARDS UNDER THE DOUGH GETTERS PROGRAM
    • To redeem Rewards, you must have a registered and verified Dough Getter Account.
    • You can only redeem Rewards in the country in which you registered for the Dough Getters Program.
    • Each $5.00 voucher is redeemable on any products available for purchase in a Bakery, by scanning your Dough Getters Card or QR code in the Dough Getters App or providing your mobile phone number to a staff member in a Bakery, within 14 days of the voucher issue date. Each $5.00 voucher will expire at midnight on the 14th day after the issue date (that is a voucher issued on the 14th day of the month must be used by midnight on the 28th day of the month).
    • Rewards:
      • are only able to be redeemed at Participating Bakeries and cannot be redeemed online through the Online Ordering System or through third party providers or third party delivery services;
      • must be redeemed within the time period specified for the particular Reward;
      • cannot be sold, redeemed for cash, transferred, assigned or shared with family, friends or others;
      • are limited to one Reward redemption per transaction, unless otherwise specified in the specific terms and conditions relating to other promotions, competitions and offers outside of the Dough Getters Program. For the avoidance of any doubt and despite the limitation in this clause, bonus dollars earned in accordance with clause 5.8 will automatically be credited to the Spend Balance of your Dough Getters Account upon you satisfying the eligibility criteria associated with the particular offer; and
      • may be subject to specific terms and conditions which will be detailed in the particular Reward or communication issued with the Reward.
    • Rewards in the form of products will be subject to availability. If a product is not available a substitute product of a similar value and/or type may be offered in the absolute discretion of the Participating Bakery.
    • Rewards in the form of vouchers must be redeemed in full in one transaction and in the event that the value of the transaction is less than the value of the voucher no change will be given and you will forfeit the remaining balance of the voucher.
    • A Participating Bakery may from time to time be prevented from processing a redemption due to circumstances beyond their control, such as technical difficulties and failures. In such a case the Participating Bakery may, in its absolute discretion, require you to return at a later time or may manually process the Reward and require you to present your Mobile App or a copy of the email voucher sent to you as proof of the Reward. If you are not satisfied with the resolution offered by the Participating Bakery you may contact BDH’s Customer Relations Team at customer.relations@bakersdelight.com.au or on 1800 325 325 (during BDH’s office hours).
  2. LIMITATION OF LIABILITY
    • BDH makes no warranties or representations in relation to the Dough Getters Program and does not guarantee that it will be available 24 hours a day 7 days a week and will be free from errors, viruses or other harmful components. BDH will not liable if the Dough Getters Program is unavailable at any time due to maintenance, whether planned or unplanned, or for any other reason.
    • To the extent permitted by law, BDH, its Franchisees and their officers, employees, agents and contractors are not liable to you for any loss, claim cost, expense, damages or liability, including but not limited to loss of data, loss of profits, loss of goodwill or any other direct, indirect, special or consequential loss or damage, suffered or incurred by you or any other person as a result of or arising from:
      • your use and participation in the Dough Getters Program or your inability to use or the failure of the Dough Getters Program;
      • any communication to you that is late, lost or misdirected for any reason, including but not limited to, spam filters operating on your email account or other system configuration problems;
      • your failure to scan your Dough Getters Card or QR code in the Dough Getters App or provide your mobile phone number to a staff member in a Bakery at the time of making an Eligible Purchase;
      • any damage, loss or theft of your Dough Getters Card;
      • any unauthorised use of or access to your Dough Getters Account;
      • any delay, failure or inability to accurately record the details of any Eligible Purchase to your Dough Getters Account;
      • any Reward that is late, lost or misdirected or any inability to provide a Reward for reasons beyond the reasonable control of BDH, its Franchisees and its officers, employees, agents and contractors;
      • the supply of a Reward and your acceptance, redemption and use of a Reward;
      • any technical malfunction of any telephone network or line, computer system, equipment, server or provider, software, technical problem or traffic congestion on the Internet or on any website, including (but not limited to) any injury or damage to any computer or other devices you use related to or resulting from your registration to and participation in the Dough Getters Program;
      • any disruption to the Dough Getters Program;
      • the suspension, cancellation or termination of the Dough Getters Program; and/or
      • any tax liability incurred by you in connection with the Dough Getters Program, including in relation to any Reward offered.
    • These Terms will not be construed as excluding, qualifying or limiting your statutory rights or remedies.

8. PRIVACY

  • To facilitate its Loyalty Program, BDH uses Cheetah Digital. Cheetah Digital has offices all around the world including United States, United Kingdom, France, Germany, Australia and Japan and may store or process your personal information in Australia or overseas, in accordance with its privacy policy located at: https://www.cheetahdigital.com/services-privacy-policy.